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Switched-on business practice, or setter of dangerous precedent? This story explores how one Aussie bank (Commonwealth) spotted an exasperated customer complaint on Twitter then rectified the problem in under two hours. Though as a client said in Sydney yesterday – and I paraphrase – “…what about all the other poor buggers with customer service gripes who’ve been waiting weeks or months for resolution?”

PS: Consider this an unofficial Tweet from me: it’s pelting down on the Gold Coast and I’m being strongly discouraged from getting into the outdoor pool for a swim. Like you lot care!!