Category Archives: Technology

“If only everything in life was as reliable as corporate malfeasance.”

VW is in for a short, bumpy PR disaster, says Gerry McCusker.

VW is in for a short, bumpy PR disaster, says Gerry McCusker.

If only

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PR disaster after #MyNYPD invite solicits negativity

Sometimes, running a hashtag competition#MyNYPD is ill-thought-through and just asking for trouble – check this item for proof.


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PR disaster as tweet exacerbates international diplomacy ructions

Revelations that Australian intelligence sources may have been bugging SBY and wife’s personal phones, the indignant reactions from the ‘phone tapee’s’, the bungling “all governments gather information” interview by Mr Abbott with the ABC’s dogged Leigh Sales and, most recently, the inopportune twitter-sniping from a political research firm owner, marks this as a PR disaster of national and international import.

Offensive Tweet sent by pollster firm CrosbyTextor principal Mark Textor

Offensive Tweet sent and deleted by pollster firm principal Mark Textor

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#BoycottMyer PR disaster has Bernie on the backfoot

Shooting-from-the-lip Myer CEO Bernie Brookes has caused a sorta social media stink by saying that Julia Gillard’s NDIS levy will impact retail spending (sic, at his stores). While mainstream media reports mostly on the social media ‘outrage’ (see Addictomatic coverage), Social Mention calculates that the coverage is three times more likely to be negative towards Myer and Brookes; others report a dip (surely temporary) in the Myer share price.

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Social media seminar – where digital PR meets customer service

Sydneyside social media fans might want to consider an imminent (21/22 March), crisis-orientated social media training conference. It’s a “…must-attend for heads of service, consumer affairs leaders, emergency managers with an interest in stakeholder management, managers of contact centres and heads of complaints handling teams OR anyone who is responsible for customer interactions in times of crisis.”

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Social Media "Expert's" Retarded Rant PR Disaster

PR disaster news from The Age (hat tip Asher Moses):
“A Vodafone store employee who describes himself as the telco’s “social media expert” and “ambassador” has been deriding customers on Twitter and Facebook as “mentally retarded” and threatened them with a “pimp slap backhand”.

Yet another reason why social media engagement should probably best be conducted by staff with acute PR savvy. Social media is all about reputation far more than it is about mobile phone smarts. Smart phones don’t make for smart career moves

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Latest Shell PR disaster shows ease of social media 'brandjacking'

Journalist Kashmir Hill of Forbes provides a solid, informative overview of Greenpeace and Yes Men’s online attack against the Shell global brand. Yet to label the activists as pranksters perhaps diminishes the strategic creativity of Yes Men, who are long-established thorns in the flesh of errant conglomerates the world over.

Though the contest is over, you can have fun creating your own Ad here.

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